Guide Dogs of America
13445 Glenoaks Boulevard
Sylmar, CA 91342

Phone: (818) 362-5834
or (800) 459-4843
Fax: (818) 362-6870

Veterinary Department

Guide Dogs of America’s Veterinary Department is open Monday through Saturday from 8 a.m. to 4:30 p.m. To make a veterinary appointment, please call (818) 833-6470.

24-hour assistance is available for canine emergencies: For emergency assistance during business hours, please call (818) 362-5834. For after hours emergencies only, call (818) 822-7703.


Our kennels are open to GDA Puppy Raisers Mondays through Sundays, from 8 a.m. to 7 p.m. Evening hours (4:30 p.m. to 7 p.m.) are reserved for pick-ups and drop-offs only. Our kennels are closed on all major holidays. For boarding reservations, please contact

For other kennel services, contact GDA Kennel Manager Larry Borbon at (818) 833-6448 or or GDA Lead Kennel Technician Chris Medina at

Puppy Department

Contact Puppy Department Manager Stephanie Colman at (818) 833-6447 or

Please visit our Meet the Staff” page for a complete listing of email and telephone numbers.

GDA Phone System
The GDA Phone System is designed to save you time. Each staff member has a direct dial number that serves as a voice line and a fax line.

When calling the main number (818) 362-5834 you’ll hear a list of various automated choices. If you do not know your party’s number, we encourage you to select number 2 and find your party by entering the first 3 characters of the party’s first or last name. Press “#” only to hear a complete GDA directory. You may also choose to hear directions to our Sylmar Campus or select a fax back document for your convenience.

Tips to speed things up
When dialing directly to your party: if you’re not faxing, you may press # to ring the party’s phone instead of waiting for the system to detect fax tones. If you’d rather leave a message, you can bypass the greeting and go directly to voicemail by pressing 1 (one). If you’re calling our main number after hours and you’re in a hurry to leave an emergency message you may bypass the prompts by immediately pressing “0”. An “On-Call” staff member will make best efforts to return your call as soon as possible. After hours you may dial your party’s extension and leave a voicemail. At the end of your voicemail, press 1 for more options or hang up to send your message.

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