Telephone Support: Graduates are welcomed and encouraged to contact Guide Dogs of America with any and all problems or concerns regarding the team.
If training staff is not available, speak to someone in the Graduates Services Department. They will take notes and have an instructor call you as soon as possible.
Call: (818) 362-5834
Monday-Friday from 8:30 a.m. to 4:30 p.m.
(Staff is always available for after hours emergencies through the operator.)
Vet Services: Graduates who live near Guide Dogs of America are welcome to come to the school for their veterinary services.
Flea, heartworm medications, and other medications can be purchased from Guide Dogs of America by all of our graduates at cost.
Access & Advocacy: Guide Dogs of America is a committed advocate for its graduates in matters of access and discrimination.
A.D.A. Laws and State Laws are available upon request.
We also encourage business and organizations to educate their staff and membership to these laws so they are prepared to comply with regulations when they meet a working team.
Etiquette: When you meet a guide dog team, be sure talk to the person. Although it may be tempting to go up and speak to the guide dog, it is important to remember that common courtesy dictates we address a person when we meet them.
Don’t go up and pet the dog. If you wish to pet the guide dog, be sure to ask permission and respect the wishes of the guide dog user, whatever they decide. Petting, calling, or otherwise distracting the dog may be meant harmlessly, but it is dangerous for the team. Just remember, don’t pet a guide dog when they are working, especially without permission from the human partner of the team.