Client Services Requirements
Job Type: Full Time Exempt Position
Salary: $66,560 a year
Location: Sylmar Campus plus Travel
Benefits include:
- Medical, Dental, Life Insurance
- Pension & 401k
- Vacation & Paid Holidays
- Casual Work Environment
- Pet Friendly
- Mission-driven non-profit organization
- 7.5-acre park-like campus grounds
Job Purpose: Responsible for conducting in-home assessments for completed applicants awaiting acceptance into the program; managing and providing on-going support services to program graduates via phone, virtual and in-person assistance; and supporting the training department with the training and evaluation of service dogs.
Essential Functions:
- Conducts assessments on completed applicants in their home
- Documents completed in-home assessments in database in a timely manner
- Participates in applicant selection committee
- Participates in client/dog selection in service dog team training classes
- Participates in service dog team training classes
- Manages and provides follow-up services to graduated service dog teams via virtual and in-person assistance, including travel to clients’ home area
- Travel throughout the US and Canada required
- Responds to service dog client related inquiries
- Records and maintains database of all required documentation and communications with applicants, students, graduates, and dogs
- Conducts annual recertification for all working graduated teams
- Supports training department with training of dogs on Sylmar campus and within prisons as needed
- Meets GDA|TLC and ADI standards
- Working weekends, nights, and holidays as needed
- Other duties, responsibilities, projects, and special tasks as assigned based on evolving business needs
Essential Physical Requirements:
- Stand, walk long distances indoors and outdoors in all weather conditions, push, pull, reach overhead and bend to the floor
- Ability to lift up to 60 pounds; must possess the physical strength to lift healthy, potentially strong, large breed dogs
- Ability to handle and control a large breed dog
- Must be able to travel independently
- Ability to exert 20 to 50 pounds of force including pushing or moving objects
- Ability to wear protective gear including masks, gloves, goggles, boots
- Ability to tolerate elevated noise levels – barking dogs
- Visual ability required to see and read dog’s reaction to environment and distractions, ability to read forms, documentation and computer screen
- Hearing ability required to interact with dogs, trainers, clients and volunteers
- Walking through prison yards and interacting with inmates
Qualifications:
- 18+ years of age
- High school diploma: Bachelor degree preferred
- 3 years’ experience training service dogs with an ADI or IGDF accredited organization
- 3 years’ experience training service dog recipients with an ADI or IGDF accredited organization
- Experience with decision making, independent judgement, and problem solving with respect to common service dog team issues
- Knowledge of current ADI & IGDF standards
- Valid driver’s license
- Maintain a valid US passport
- Work well as part of a team and in a team environment
- High level of proficiency in Microsoft 365 (outlook, excel word), Sharepoint and CRM database programs such as salesforce.
- Knowledge of education platforms such as Canvas
- Excellent presentation, teaching, and public speaking skills
Qualified candidates please send cover letter and resume to MDMiller@guidedogsofamerica.org
