GDA’s Policies

GDA’s Privacy Policy

Guide Dogs of America does not sell or rent any constituent information, to any group, for any purpose.

Further, all information you provide, including your donor history, is kept strictly confidential. Access to constituent information is limited to specific authorized personnel only.

View Conflict of Interest policy
View Record Retention and Destruction policy
View Whistle-blower policy

Feedback/Concerns

At Guide Dogs of America/Tender Loving Canines, we strive for excellence and professionalism in service standards. If you have a concern about any aspect of our services, please let us know. We value your feedback as it helps us continue to improve.

We are committed to giving full consideration to all concerns, responding promptly and professionally, and attempting to reach satisfactory resolutions as quickly as possible.   

If you have a question or concern regarding your client application for a guide dog, please contact our Admissions and Graduate Services Manager, Greg Steinmetz, at GASteinmetz@GuideDogsofAmerica.org. 

If you have a question or concern regarding your client application for a service dog, please contact our Service Dog Client Services Manager, Stephanie Santos, at ssantos@guidedogsofamerica.org. 

Please direct all other questions or concerns to:

Guide Dogs of America
13445 Glenoaks Boulevard
Sylmar, CA 91342
Phone: (818) 362-5834
Email: mail@guidedogsofamerica.org

If an acceptable resolution cannot be reached, you may contact the Director of Programs, Yvonne Martin, at YMMartin@guidedogsofamerica.org.

If your concern is still not resolved to your satisfaction, the matter may be elevated to the President of the Board of Directors and Guide Dogs of America.