Requirements
Job Type: Full Time Exempt Position
Salary: $68,000 – $70,000 a year
Location: Based in Sylmar, California with travel required
Benefits include:
- Medical, Dental, Life Insurance
- Pension & 401k
- Vacation & Paid Holidays
- Casual Work Environment
- Pet Friendly
- Mission-driven non-profit organization
- 7.5-acre park-like campus grounds
Reports to: Assistant Director of Programs
Job Purpose: Manage and provide on-going support services to service dog and guide dog program graduates via phone, virtual and in-person assistance, across the US and Canada, and assist with conducting in-home assessments for completed service and guide dog applicantsawaiting acceptance into the program.
Essential Functions:
- Manages and provides follow-up services to graduated service and guide dog teams via virtual and in-person assistance, including travel to client’s home areas
- Travel throughout the US and Canada as required
- Responds to service and guide dog client related inquiries as assigned
- Conducts assessments on completed applicants in their home
- Documents completed in-home assessments in database in a timely manner
- Participates in applicant selection committee
- Participates in client/dog selection in service dog team training classes as needed
- Participates in service dog team training classes as needed
- Conducts annual recertification for all working service dog graduated teams
- Records and maintains database of all required documentation and communications with applicants, students, graduates, and dogs
- Supports training department with training of dogs on Sylmar campus and within prisons as needed
- Meets GDA|TLC, IGDF and ADI standards
- Working in a prison environment and interacting with inmates as needed; must pass a prison background check to enter the prison
- Act as GDA | TLC representative through support of outreach efforts and attendance at fundraising events
- Working weekends, nights, and holidays as needed
- Other duties, responsibilities, projects, and special tasks as assigned based on evolving business needs
Essential Physical Requirements:
- Stand, walk long distances indoors and outdoors in all weather conditions
- Push, pull, reach overhead and bend to the floor
- Ability to lift up to 60 pounds; must possess the physical strength to lift healthy, potentially strong, large breed dogs
- Ability to handle and control a large breed dog
- Must be able to travel independently
- Ability to exert 20 to 50 pounds of force including pushing or moving objects
- Ability to wear protective gear including masks, gloves, goggles, boots
- Ability to tolerate elevated noise levels – barking dogs
- Visual ability required to see and read dog’s reaction to environment and distractions, ability to read forms, documentation, and computer screen
- Hearing ability required to interact with dogs, trainers, clients, and volunteers
- Walking through prison yards and interacting with inmates
Qualifications:
- 18+ years of age
- High school diploma required
- Bachelor’s degree preferred
- Valid California driver’s license in good standing
- Current US passport
- Must have completed a 3-year apprenticeship and qualified at an IGDF accredited program GDMI Qualification by International Guide Dog Federation accredited organization preferred
- High level of proficiency in Microsoft 365 (outlook, excel, word), Sharepoint, and CRM database programs such a salesforce and knowledge of education platforms such as Canvas preferred
- Ability to skillfully navigate high stress and emotional conversations and clearly communicate expectations/outcomes to clients
- Knowledge of current ADI & IGDF standards
- Ability to work independently as well as work as part of a team and in a team environment
- Excellent interpersonal and public speaking skills
- Strong written and verbal communication skills
- Planning, prioritizing and organizational skills
Qualified candidates please send cover letter and resume to MDMiller@guidedogsofamerica.org
