Service and Guide Dog Field Rep


Job Type: Full Time Exempt Position

Salary: $68,000 – $70,000 a year

Location: Based in Sylmar, California with travel required

Benefits include:

  • Medical, Dental, Life Insurance
  • Pension & 401k
  • Vacation & Paid Holidays
  • Casual Work Environment
  • Pet Friendly
  • Mission-driven non-profit organization
  • 7.5-acre park-like campus grounds

Reports to: Assistant Director of Programs

Job Purpose:  Manage and provide on-going support services to service dog and guide dog program graduates via phone, virtual and in-person assistance, across the US and Canada, and assist with conducting in-home assessments for completed service and guide dog applicantsawaiting acceptance into the program.

Essential Functions:

  • Manages and provides follow-up services to graduated service and guide dog teams via virtual and in-person assistance, including travel to client’s home areas 
  • Travel throughout the US and Canada as required
  • Responds to service and guide dog client related inquiries as assigned
  • Conducts assessments on completed applicants in their home
  • Documents completed in-home assessments in database in a timely manner
  • Participates in applicant selection committee
  • Participates in client/dog selection in service dog team training classes as needed
  • Participates in service dog team training classes as needed
  • Conducts annual recertification for all working service dog graduated teams
  • Records and maintains database of all required documentation and communications with applicants, students, graduates, and dogs
  • Supports training department with training of dogs on Sylmar campus and within prisons as needed
  • Meets GDA|TLC, IGDF and ADI standards
  • Working in a prison environment and interacting with inmates as needed; must pass a prison background check to enter the prison
  • Act as GDA | TLC representative through support of outreach efforts and attendance at fundraising events
  • Working weekends, nights, and holidays as needed
  • Other duties, responsibilities, projects, and special tasks as assigned based on evolving business needs

Essential Physical Requirements:

  • Stand, walk long distances indoors and outdoors in all weather conditions
  • Push, pull, reach overhead and bend to the floor
  • Ability to lift up to 60 pounds; must possess the physical strength to lift healthy, potentially strong, large breed dogs
  • Ability to handle and control a large breed dog
  • Must be able to travel independently
  • Ability to exert 20 to 50 pounds of force including pushing or moving objects
  • Ability to wear protective gear including masks, gloves, goggles, boots
  • Ability to tolerate elevated noise levels – barking dogs
  • Visual ability required to see and read dog’s reaction to environment and distractions, ability to read forms, documentation, and computer screen
  • Hearing ability required to interact with dogs, trainers, clients, and volunteers 
  • Walking through prison yards and interacting with inmates


  • 18+ years of age
  • High school diploma required
  • Bachelor’s degree preferred
  • Valid California driver’s license in good standing
  • Current US passport
  • Must have completed a 3-year apprenticeship and qualified at an IGDF accredited program GDMI Qualification by International Guide Dog Federation accredited organization preferred
  • High level of proficiency in Microsoft 365 (outlook, excel, word), Sharepoint, and CRM database programs such a salesforce and knowledge of education platforms such as Canvas preferred
  • Ability to skillfully navigate high stress and emotional conversations and clearly communicate expectations/outcomes to clients
  • Knowledge of current ADI & IGDF standards
  • Ability to work independently as well as work as part of a team and in a team environment
  • Excellent interpersonal and public speaking skills
  • Strong written and verbal communication skills
  • Planning, prioritizing and organizational skills

Qualified candidates please send cover letter and resume to