Employment Opportunities


Join Our Team

Founded in 1948, Guide Dogs of America has long been a leader in providing guide dogs to individuals who are blind and/or visually impaired. Regardless of where you work at Guide Dogs of America, you will contribute to fulfilling our mission. We recognize and support employees’ efforts to develop, expand their knowledge, improve their skills, and assume added responsibility. Yet, the greatest reward comes from knowing that you have a role in assisting blind and visually impaired individuals pursue their goals of greater independence and mobility.

Client Services Specialist

Job Type: Full Time Exempt Position

Salary: $64,480 a year

Location: Sylmar Campus plus Travel

Benefits include:

  • Medical, Dental, Life Insurance
  • Pension & 401k
  • Vacation & Paid Holidays
  • Casual Work Environment
  • Pet Friendly
  • Mission-driven non-profit organization
  • 7.5-acre park-like campus grounds

Job Purpose:  Responsible for conducting in-home assessments for completed applicants awaiting acceptance into the program; managing and providing on-going support services to program graduates via phone, virtual and in-person assistance; and supporting the training department with the training and evaluation of service dogs.

Essential Functions:

  • Conducts assessments on completed applicants in their home
  • Documents completed in-home assessments in database in a timely manner
  • Participates in applicant selection committee
  • Participates in client/dog selection in service dog team training classes
  • Participates in service dog team training classes
  • Manages and provides follow-up services to graduated service dog teams via virtual and in-person assistance, including travel to clients’ home area 
  • Travel throughout the US and Canada required
  • Responds to service dog client related inquiries
  • Records and maintains database of all required documentation and communications with applicants, students, graduates, and dogs
  • Conducts annual recertification for all working graduated teams
  • Supports training department with training of dogs on Sylmar campus and within prisons as needed
  • Meets GDA|TLC and ADI standards
  • Working weekends, nights, and holidays as needed
  • Other duties, responsibilities, projects, and special tasks as assigned based on evolving business needs

Essential Physical Requirements:

  • Stand, walk long distances indoors and outdoors in all weather conditions, push, pull, reach overhead and bend to the floor
  • Ability to lift up to 60 pounds; must possess the physical strength to lift healthy, potentially strong, large breed dogs
  • Ability to handle and control a large breed dog
  • Must be able to travel independently
  • Ability to exert 20 to 50 pounds of force including pushing or moving objects
  • Ability to wear protective gear including masks, gloves, goggles, boots
  • Ability to tolerate elevated noise levels – barking dogs
  • Visual ability required to see and read dog’s reaction to environment and distractions, ability to read forms, documentation and computer screen
  • Hearing ability required to interact with dogs, trainers, clients and volunteers 
  •  Walking through prison yards and interacting with inmates

Qualifications:

  • 18+ years of age
  • High school diploma: Bachelor degree preferred
  • 3 years’ experience training service dogs with an ADI or IGDF accredited organization
  • 3 years’ experience training service dog recipients with an ADI or IGDF accredited organization
  • Experience with decision making, independent judgement, and problem solving with respect to common service dog team issues
  • Knowledge of current ADI & IGDF standards
  • Valid driver’s license
  • Maintain a valid US passport
  • Work well as part of a team and in a team environment
  •  High level of proficiency in Microsoft 365 (outlook, excel word), Sharepoint and CRM database programs such as salesforce.
  • Knowledge of education platforms such as Canvas
  • Excellent presentation, teaching, and public speaking skills

Qualified candidates please send cover letter and resume to kdwallace@guidedogsofamerica.org

Volunteer Coordinator & Database Assistant

Job Type: Full Time Non-Exempt Position

Salary: $22.44 per hour

Benefits include:

  • Medical, Dental, Life Insurance
  • Pension & 401k
  • Vacation & Paid Holidays
  • Casual Work Environment
  • Pet Friendly
  • Mission-driven non-profit organization
  • 7.5-acre park-like campus grounds

Job Purpose:  Ensure a dynamic volunteer program enabling GDA/TLC to effectively support mission delivery, fundraising and outreach objectives; perform database entry; and provide administrative support.

Essential Functions:

  • Establish a comprehensive volunteer engagement plan including recruitment, selection, training, assignment, and recognition
  • Develop and implement volunteer recruitment strategies, assessing and refreshing on an ongoing basis
  • Maintain a comprehensive volunteer database, including updating contact information, waivers and other required documents, tracking assignments, hours and communications, and keeping a record of volunteer history within the program
  • Conduct orientations for new volunteers and work with departmental program staff to coordinate on-going development sessions for existing volunteers
  • Arrange/participate in volunteer recognition events and assist with other volunteer related events
  • Represent organization at public outreach events to promote volunteer opportunities as needed
  • Assist with merchandise sales and inventory for events
  • Database entry, reception and administrative support
  • Working weekends and evenings as needed
  • Travel may be required
  • Other duties as assigned

Essential Physical Requirements:

  •  Ability to sit/walk for long periods
  • Ability to lift minimum of 30lbs.
  • Visual acuity required to read forms, documentation, and computer screen
  • Hearing ability required to interact with volunteers, visitors, staff, clients
  • Ability to tolerate elevated noise levels – barking dogs
  • Ability to interact professionally and courteously with all types of people/personalities

Qualifications:

  • 18+ years of age
  • Valid driver’s license and insurable
  • High school graduate or GED
  • Ability to handle multiple interruptions and to multi-task
  • Excellent written and verbal communications skills
  • Strong presentation and public speaking skills
  • Must be able to maintain confidentiality of information
  • Ability to work independently and meet deadlines
  • Proficient in Microsoft, Excel and Outlook, SharePoint and CRM database management program such as Salesforce
  • Work well as part of a team and in a team environment

Qualified candidates, please send cover letter and resume to: kdwallace@guidedogsofamerica.org




About Guide Dogs of America

At Guide Dogs of America, all of our volunteers, donors, clients and staff share a belief that we don’t just train guide dogs, we inspire others to live their lives. Guide Dogs of America places more than 50 dogs each year, serves more than 300 graduates across the U.S. and Canada and has been enriching the lives of others for 70 years.

Guide Dogs of America is a Four Star Charity of Charity Navigator and a “Best” award recipient of the Independent Charities of America and earned the 2022 Platinum Seal of Transparency from Guide Star. Our guide dogs are provided at no cost to our clients and our program receives no federal, state or local government funding. Guide Dogs of America is an accredited member of the International Guide Dog Federation and Assistance Dog International.